This privacy policy applies to the website www.powerfulvoices.co.uk and the “company” Powerful Voices Ltd. A company registered in England and Wales with a Company House Number of 11571913 of 29 Southampton Road, Northampton, NN4 8EA (we don’t just cover Northampton).

This policy is aims to give you information on how Powerful Voices Ltd collects and processes your personal data, including any data you may provide during assessment, therapy or a training course.

It is vital that you read this policy together with any other policy or notice we may provide at set points when we are collecting or processing data about you so that you are fully aware of how and why we are using your data.

Powerful Voices Ltd is the controller for your data. Melissa Mcilhiney is the named Data controller for this company. If you have any questions or concerns then please contact Melissa at melissa@powerfulvoices.co .uk or via post at Powerful Voices Ltd, 29 Southampton Road, Northampton, NN4 8EA (we don’t just cover Northampton).

Powerful Voices Ltd is registered with the Information Commissioner’s Office (ICO). The ICO enforces the Data Protection Act 1998 and General Data Protection Regulation in the UK.

Powerful Voices ICO registration number is ZA484576. You have the right to make a complaint to the ICO at anytime.

Powerful Voices Ltd pledge the following to our clients:

We only ask for personal information relevant to us providing a complete Speech and Language Therapy Service to our clients.

We will use this information to:

Respond and / or deal with your request or enquiry to provide support to you

Process/ administer appointments

Provide resources and written documents such as programmes, visit feedback and reports

Internal note keeping
To contact you either by post, email or phone for any of the above reasons

To perform the contract the company has with you

To refer on to other services with your consent

For compliance with legal, regulatory and good governance obligations

The list is not intended to be exhaustive and may be updated based on business needs and when legal requirements dictate.

Some of the data that the company maintains will be kept in paper files, whilst other personal information will be included on computerised files and electronic database as set out below. Computerised files may be stored on one drive and Write Upp both of which are compliant with GDPR and EU-US privacy shield framework.

As a medical record Powerful Voices Ltd must comply with the Health and Care Professional Council (HCPC) guidelines.

While we take efforts to safeguard your personal information which are consistent with relevant laws, the nature of the internet is such that it poses security risks for all users.

All clients will be required to signs the terms and conditions for the company based on the case history questionnaire paperwork.

As a company we do not store any financial information for clients. Contact information is however kept securely via a cloud based accounting software, quickfile in order to issue and keep track of client invoice payments.